Psychologie a placeni faktur

Dva clanky o placeni najmu vzbudily pozornost. Pro ty co pochybuji, ze psychologie hraje nejakou roli v takovychto rozhodovani chci ukazat jednoduchy priklad.

Vemte si, ze vlastnite firmu. Cash flow je slabe. A na stole vam lezi faktury od dodavatelu. Vite, ze muzete zaplatit jen polovinu z nich. A druha polovina bude muset cekat, nez budete mit dalsi penize.

Podle jakych hledisek se budete rozhodovat komu zaplatit?

Jeden z dodavatelu je treba na dovolene a prijede az za mesic. Takze proc mu nezaplatit pozdeji, asi si toho ani nevsimne.

Nejaky dodavatel je prudic a uz vam poslal predem pripominky s fakturou a bankovnim spojenim. No tomu mozna zaplatite rychleji, protoze je videt, ze si to hlida.

Dalsi dodavatel treba zna osobne vaseho investora ve firme. A kdyz mu nezaplatite tak si mu bude stezovat. Vite to, ze se to tak stalo v minulosti. A investor vam pak da kartac. Coz nechcete, takze tuto fakturu taky zaplaite hned.

Nejaky dodavatel je na vas vylozene zavisly. Jste jeho nejvetsim zakaznikem a kdybyste odesli tak z toho ma obrovsky problem. Takze tomu zaplatite uplne naposledy, protoze vite, ze jste v silne pozizi a on ve slabe. Muzete ublizit vice jemu nez on vam.

Nekdo vam je treba sympticky tak mu chcete platit rychleji, nebo naopak nekoho se vice bojite tak mu zaplatite rychleji.

Dal jsem jen par prikladu ale toto vsechno hraje roli. Vubec bych nepodcenoval co vsechno hraje roli, kdyz podnikate. A pripravoval se predem na situace a uvedomovat si je. Treba pravidlo sily/slabosti je nesmirne dulezite. Kdykoliv jste ve slabe pozici tak toho drive nebo pozdeji druha strana vyuzije. Je to jako zakon dzungle.

ShareShare on FacebookTweet about this on Twitter

Lidska psychologie – komentar k clanku o placeni najmu.

Velmi zajimavy komentar co mi poslal Rudy ohledne minuleho clanku. Myslim, ze to hodne trefil! Napsal to v anglictine, protoze v anglictine psychologii studoval. 

What you are describing is power struggle. Tenant is trying to be in control, so are you. Not sending you rent on time is a message – nothing else. If they communicated this prior to being late it would also be a message, but a different one. You sending them invoices is also message from you to them. But the unconscious message is your anxiety. And they unconsciously know it – which gives them satisfaction. So when it comes to power, they are winning. You may deny right now the anxiety (as that is what our defenses do), but your anxiety is obvious. You sent the invoice. You stated that you ‘feel responsible to warn them’, why?  From your initiative you sent them invoice, why? I am sure you have conscious justifications, but at the end you are trying to relieve your anxiety. Your mind is spending on this quite a bit of energy. You are justifying. Your mind goes into ‘invoices used to go to other employee so they can overlook the invoice, so you are trying to remind them’, why? Do you really believe that they are not aware of this? This whole thing is about you, not them. You actually wrote a blog article about this. Writing things down (journalling) is a healthy way to release anxiety by expressing feelings through a conscious transformation into a language. People that don’t know how to do that usually act out.

So back to you and your problem. The healthy thing to do is to set boundaries and be consistent. Inconsistency is the worst thing. The legal document sets the boundaries. If you allow the tenant to cross them without consequences, then it will happen again, and they will feel in power. You certainly don’t have to charge them penalty, but it is warranted as they crossed the boundary. If you don’t create a consequence, they just won a power struggle. If you charge them the penalty it will be a message that boundary crossing is unacceptable. Now, after sending them invoice with the penalty (thus another message) if they try to negotiate or basically use resources (e.g. time, their own anxiety) to ask you to forgive them, then that may be enough of a consequence for them to realize that boundary crossing is not acceptable, at which point it will be at your discretion to reduce or eliminate the penalty. If you don’t create consequence for boundary crossing, they won the power struggle and it will repeat in this or another form again.

Having said that, there is also a reason why this situation arose to begin with. Yes, they could be financially struggling and within their own insecurity having hard time admitting it and thus are in a denial in which they just ignore your invoices – thus this situation having nothing to do with you. However, you mentioned that ‘these people piss you off little bit’, so I see that you already had a power struggle between each other before and this is just a continuation of it. Something happened last time, and now they are pushing back to get control back. And it is working!

ShareShare on FacebookTweet about this on Twitter